Shipping
Bust
This is the measurement around the fullest part of your breasts, not your bra band size. Measure under your arms (not around them). *Please note that the addition of elastic to the Isla Top will result in a more snug fit. If in between sizes and planning to add elastic, size up!
Waist
Measure around your natural waistline - this is usually the narrowest point on your waist.
Hips
Stand with your heels together. Measure around the fullest part of your hips. The tape should sit level across the middle of your bum.
Things to keep in mind.
- The suit should fit snug, but not crazy tight. Your suit will relax and fit a bit looser when wet.
- We have received feedback from customers that are in between two sizes that sizing up has resulted in the best fitting suit.
- No measuring tape? No problem! Use a piece of string and a ruler to figure out your sizing.
- Have a D+ cup size and unsure if our suits will fit well? Shoot us an email, let’s work it out!
Shipping
Delivery Area:
Worldwide Shipping on All Orders
Shipping Provider:
All orders are shipped from our third-party logistics (3PL) warehouse in China, with final delivery handled by local partner carriers. See the detailed description below for what a 3PL does.
Processing Time:
Orders are processed within 24 hours (Monday to Friday). Orders placed on weekends or public holidays are processed the next business day.
Delivery Time:
Estimated delivery time is 3-14 business days from the date of shipment.
Shipping Cost:
We offer free shipping on all orders worldwide. No hidden fees & charges apply.
No Customs Fees or Surprises
You won’t pay any customs duties or import taxes—what you see at checkout is the final price, with no hidden charges upon delivery.
Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery. You can also track your order directly on our website here:
Delays:
We strive to deliver promptly, but delays may occur during high-demand periods, holidays, or due to unforeseen issues with the shipping provider. We appreciate your patience.
Delivery Address:
Please ensure that all delivery details are correct. We are not responsible for lost packages due to incorrect address information.
Failed Deliveries or Returned Packages:
If a package is returned to us due to incorrect address information or failure to collect it, we will contact you to arrange a new delivery. Additional shipping charges may apply.
Damaged Packages:
If your package arrives visibly damaged, please take photos and contact us within 24 hours at: support@fleurvista.com
✅ What a 3PL in China Does:
* Order Fulfilment: Efficiently picks, packs, and ships customer orders.
* Customs & Compliance: Handles export documentation and ensures smooth cross-border delivery.
* Returns Handling: Manages international returns when necessary.
* Inventory Management: Offers real-time inventory tracking through a digital dashboard.
Important: The inventory stored at our 3PL facility is fully owned by us. We have purchased this stock ourselves and shipped it to our 3PL. The 3PL is simply storing and managing our inventory.
Important Delivery Information
- Accurate Shipping Details: Please ensure your delivery information is complete and correct. We cannot be held responsible for delayed or lost shipments due to incorrect address details.
- Undeliverable Packages: If your order is returned to us due to an incorrect address or a failed delivery attempt, we will contact you to arrange reshipment. Please note that additional shipping fees may apply.
- Damaged Shipments: If your package arrives damaged, please take photos and notify us within 24 hours by emailing support@fena-online.com. We will assist you with a resolution promptly.
BALDONIA LTD
Company number: 16470275
Email: support@fleurvista.com
Registered Address: 59 PALMERSTON ROAD
SOUTHSEA
ENGLAND PO5 3PP
Exchanges // Returns
At Fleurvista, we want you to be completely satisfied with your purchase. If for some reason you are not satisfied, we offer one 30-day money-back guarantee.
Need to cancel? If your order hasn’t shipped yet, we’ll cancel it and refund you in full, free of charge.
No customs fees, no hidden costs—just smooth, easy shopping
Return Right
You have the right to return your order within 30 days of receipt of the item. To return a product, it must be in the same condition as you received it unused, with labels remaining and in the original packaging.
Then you return:
* Contact us at contact@fleurvista.com to have your return case registered.
* Download and fill in ours return form.
* Return the product together with the completed return form to the following address:
Main return address:
Fleurvista Returns Germany
Friedrichstraße 22,
10969 Berlin, Germany
Email: returns@fleurvista.de
Phone: +49 1573 8492716
Additional return address, if you find it easier:
Fleurvista Returns
17 Rosewood Lane,
Bath BA2 5EX, United Kingdom
Email: returns@fleurvista.uk
Phone: +44 7519 673824
We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.
Refund
Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.
Damaged or incorrect goods
If you receive an item that is damaged or incorrect, contact us within 48 hours of receipt. We will offer a free refund or refund.
BALDONIA LTD
Company number: 16470275
Email: support@fleurvista.com
Registered Address: 59 PALMERSTON ROAD
SOUTHSEA
ENGLAND PO5 3PP